Free Worldwide Shipping
Factory Kicks offers Free Worldwide Shipping on eligible orders placed through our store. This Shipping Policy explains order processing, estimated delivery times, tracking updates, shipping rates, customs coverage, address issues, and package support.
Order processing time: 1–3 days
Estimated delivery time: 2–5 days
Tracking update time: 1–3 days after shipment
Shipping rate: Free Worldwide Shipping
Order Processing
Orders are processed within 1–3 days after they are placed. During processing, order details are reviewed and prepared for shipment. Processing time is separate from the estimated delivery time.
Shipping Rates & Delivery Times
Factory Kicks provides Free Worldwide Shipping. The estimated delivery time is 2–5 days after the order has been shipped.
| Shipping Service | Shipping Rate | Order Processing | Estimated Delivery |
|---|---|---|---|
| Free Worldwide Shipping | Free | 1–3 days | 2–5 days |
Delivery times are estimates and may vary due to order volume, destination, weather, customs review, holiday periods, or other events outside normal transit conditions.
Shipping Destinations
Factory Kicks offers worldwide shipping. Some destinations may have local delivery restrictions, service interruptions, or address-format requirements. If an order cannot be shipped to the address provided, we will contact you using the email address associated with your order.
Order Tracking
Once your order has shipped, tracking information will be sent when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.
If your tracking information has not updated right away, please allow the tracking system time to refresh before contacting support.
Wrong or Incomplete Address
Please review your shipping address carefully before completing checkout. If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected] with your order number and the correct shipping details.
Address changes cannot always be made after an order has been processed or shipped. An incorrect, incomplete, or undeliverable address may cause delays or delivery issues.
Customs, Duties, Taxes & Government Charges
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by Factory Kicks.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, delayed, or damaged in transit, please contact Factory Kicks customer support at [email protected]. Include your order number, tracking information, and a brief description of the issue.
- For delayed packages, please include the latest tracking update shown.
- For damaged packages, please include clear photos of the package and the item.
- For lost-package concerns, please include any delivery notice or carrier update available to you.
We will review the information provided and assist with the next steps based on the status of your shipment.
Contact Us
For shipping questions, order updates, address corrections, or package concerns, please contact Factory Kicks at [email protected]. To help us respond more efficiently, include your order number and the email address used at checkout.
