30 Days Free Returns

Factory Kicks offers 30 Days Free Returns on eligible items. This Return Policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, damaged or wrong items, and how to contact our customer service team.

Return Window

You may request a return within 30 days of receiving your order. Return requests made after the 30-day return window may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the conditions below.

• Items must be unused, unworn, and in the same condition as received.
• Items must include the original packaging when applicable.
• Items must include any tags, accessories, or included materials that came with the product.
• A receipt, order number, or other proof of purchase may be required.
• The item must have been purchased directly from Factory Kicks.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items missing original packaging, tags, accessories, or included materials when required.
• Items not purchased directly from Factory Kicks.
• Items returned without first contacting customer service for return instructions.
• Items marked as final sale, if applicable.

How to Start a Return

Customers must contact customer service before sending any return. Please do not send items back without return instructions.

1. Email Factory Kicks customer service at [email protected].
2. Include your order number, the email address used at checkout, and the item you want to return.
3. Briefly explain the reason for your return request.
4. Wait for our customer service team to provide the correct return instructions and return details.

Customer-Service Return Instructions

Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Factory Kicks offers 30 Days Free Returns for eligible items. Approved eligible returns are free when arranged through our customer service team according to the return instructions provided.

Return shipping details will be shared after your return request is reviewed. Please do not ship a return before receiving instructions from customer service.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If your return is approved, your refund will be processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. Depending on your payment provider or bank, additional posting time may apply after the refund has been issued.

Exchanges

If you would like to exchange an item, please contact customer service at [email protected] with your order number and the item you would like to exchange. Exchange availability may depend on current inventory, size, color, and product availability.

Damaged or Wrong Items

If you receive a damaged item, defective item, or the wrong item, please contact Factory Kicks customer service as soon as possible at [email protected].

To help us review the issue, please include your order number, a clear description of the problem, and photos of the item and packaging when available.

Final Sale Items

If an item is marked as final sale, it may not be eligible for return or exchange unless there is an issue with the item received. Please review the product details before completing your purchase.

Contact Us

For return questions, exchange requests, refund updates, or help with damaged or wrong items, contact Factory Kicks customer service at [email protected]. Please include your order number and the email address used at checkout so we can review your request more efficiently.