Contact Us

Have a question about your Factory Kicks order or need help before you shop? Our customer support team is here to help with order details, shipping questions, returns, exchanges, product information, and account support.

What to Include in Your Message

To help us review your request as quickly as possible, please include the details that apply to your question.

• Your full name
• Your order number, if your question is about an order
• The email address used at checkout
• The product name, size, color, or style, if relevant
• A clear description of what you need help with
• Photos, if they help explain a product, return, or exchange question

Order Support

For questions about a Factory Kicks order, please send your order number and the email address used when placing the order. This helps us look into order details and provide a more accurate response.

Shipping Support

If your question is about shipping, delivery timing, or an order that is already on the way, please include your order number and any tracking details available to you.

Returns & Exchanges

For return or exchange help, include your order number, the item you need help with, and a brief note about the issue. If the item arrived with a product concern, photos may help us review your request more efficiently.

Product Questions

Need help with sizing, product details, style information, or availability? Send us the product name or a link to the item, and we will do our best to provide helpful information.

Account Help

For account-related questions, please contact us using the email address connected to your Factory Kicks account whenever possible. Do not send passwords or sensitive payment information by email.

Contact Form

You may also use the contact form on this page to send your message. Please include the same helpful details listed above so our team can better understand your request.

Privacy Reminder

Please share only the information needed to help with your request. For your privacy, do not include full payment card numbers, passwords, or other sensitive personal details in your message.

Thank you for contacting Factory Kicks. We appreciate your patience and look forward to helping you.