Privacy Policy

Last updated: April 9, 2026

Overview

Factory Kicks respects your privacy and is committed to handling customer information responsibly. By using the Factory Kicks website, you acknowledge that your information may be collected and used as described in this Privacy Policy.

This policy applies to information collected through our website, checkout process, customer support communications, account features if available, email marketing signups, cookies, and analytics tracking.

Information We Collect

The information Factory Kicks collects depends on how you interact with our store. We may collect information you provide directly, information related to your order, and technical information collected automatically when you browse the website.

• Contact details, such as your name, email address, billing details, and shipping details.
• Order information, such as products purchased, order number, transaction status, delivery details, and return or exchange requests.
• Account information, if account features are available and you choose to create or use an account.
• Customer support information, such as messages, questions, photos, or details you send when contacting Factory Kicks.
• Marketing preferences, such as email subscription status and communication preferences.
• Device and browsing information, such as IP address, browser type, device type, pages viewed, referring pages, and general site activity.

How We Use Information

Factory Kicks uses customer information to operate the store, process purchases, provide customer support, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To provide shipping updates, order notifications, and customer service responses.
• To review returns, exchanges, damaged items, wrong items, and refund requests.
• To answer product questions and account-related inquiries.
• To help detect, prevent, and respond to fraud, unauthorized activity, security issues, or policy violations.
• To improve website performance, customer experience, product presentation, and store operations.
• To send marketing emails when you subscribe or otherwise agree to receive them.

Order Processing

When you place an order with Factory Kicks, we use the information you provide to confirm your purchase, process payment, prepare the order, arrange delivery, communicate order updates, and assist with support requests related to that order.

Please make sure your checkout information is accurate before submitting an order. Incorrect or incomplete contact, billing, or shipping details may delay order processing or customer support.

Payment Information

Payment information is handled through PayPal, Stripe, and credit card payment processing options. Factory Kicks uses payment information only as needed to complete transactions, verify payment status, handle refunds when applicable, and support order-related issues.

For your security, do not send full credit card numbers, passwords, or other sensitive payment details by email or through general customer support messages.

Cookies & Analytics Tracking

Factory Kicks uses cookies and similar tracking technologies to help the website function, remember preferences, improve browsing experience, understand site traffic, measure performance, and support store security.

Cookies may collect information such as device type, browser type, pages visited, time spent on the site, referring pages, and interactions with website features. Analytics tracking helps us understand how customers use the website so we can improve content, navigation, and store performance.

You can adjust cookie settings through your browser. Blocking or deleting cookies may affect certain website features, shopping cart functions, account features, or checkout experience.

Email Marketing

Factory Kicks may send marketing emails if you subscribe, opt in, or otherwise agree to receive promotional communications from us. These emails may include store updates, product news, special offers, and other marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in marketing emails or by contacting Factory Kicks at [email protected].

Service Providers

Factory Kicks may share information with trusted service providers that help us operate the online store and provide customer service. These service providers may help with payment processing, order fulfillment, shipping support, website hosting, analytics, email communications, fraud prevention, and customer support.

Service providers are expected to use customer information only as needed to provide services to Factory Kicks and support store operations.

How Information May Be Shared

Factory Kicks does not sell customer personal information as a business model. We may share information when needed to complete store operations, process orders, comply with applicable requirements, protect our rights, prevent fraud, or respond to valid requests.

• With payment processors to complete transactions and refunds.
• With shipping and fulfillment support services to deliver orders.
• With customer support tools or service providers to respond to inquiries.
• With technical providers that support website functionality, security, cookies, and analytics.
• When necessary to protect Factory Kicks, customers, website security, or legal rights.

Data Security

Factory Kicks uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No online store, website, payment system, or electronic transmission method can be guaranteed to be completely secure. Customers should take care when sharing information online and should keep account login details private when account features are available.

Data Retention

Factory Kicks retains customer information for as long as reasonably needed to provide store services, process orders, manage returns or exchanges, maintain business records, improve store operations, resolve disputes, prevent fraud, and meet applicable obligations.

When information is no longer needed, Factory Kicks may delete, anonymize, or retain it only as necessary for legitimate store, security, recordkeeping, or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, portability, or information about how your data is used.

You may contact Factory Kicks at [email protected] to submit a privacy request. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Factory Kicks is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to Factory Kicks, please contact us so we can review the request and take appropriate action.

International Users

Factory Kicks may process customer information in connection with operating an online store and providing services to customers in different locations. By using the website or placing an order, you understand that information may be processed where our store operations, service providers, or payment processing support are located.

Privacy rights and requirements may vary depending on your location. You may contact Factory Kicks with privacy questions or requests using the email address listed below.

Third-Party Links

The Factory Kicks website may contain links to third-party websites, tools, payment options, or services. Factory Kicks is not responsible for the privacy practices, content, or policies of third-party websites or services.

Please review the privacy policies of third-party websites or services before providing information to them.

Policy Updates

Factory Kicks may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or applicable requirements. The “Last updated” date near the top of this page shows when this policy was most recently revised.

Continued use of the Factory Kicks website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, analytics, or a privacy request, please contact Factory Kicks at [email protected].